Delivery Policy

1. Introduction

This Delivery Policy explains the delivery methods, timelines, and charges that apply to orders placed through our website, by telephone, or by email.
This policy is legally binding and forms part of the sales contract between you and us under our Terms and Conditions of Sale.

2. Delivery Methods and Timelines

South Africa Deliveries:
- Stock items – Usually delivered within 1–3 working days. Next-day delivery may be available on selected products if your order is placed by 12:00 (midday SAST) on a working day. Orders placed after this time will be processed on the next working day.
- Custom / Bespoke mats – Delivery generally takes between 3–5 working days, depending on the product and design requirements. Estimated delivery times will be provided on each product page.
Delivery times are estimates only. While we make every effort to deliver within the stated timeframe, we cannot guarantee delivery on a specific date.
In some cases, fraud or security checks may delay dispatch. If this occurs, we will notify you promptly.

3. Delivery Charges

We charge a delivery fee of 160 rands for all orders within Gauteng that weigh less than 40kg.

4. Delivery Tracking

At present, real-time tracking is not available for orders.

5. Receipt and Signature

Custom-made mats – Must be signed for in person at the delivery address.
Standard stock items – Normally do not require a signature.
Our courier will notify you in advance if a signature is required for your order.

6. Additional Delivery Attempts

If the first delivery attempt is unsuccessful, our courier will make at least one more attempt to deliver your order.

7. Collection

If your products remain undelivered after repeated attempts, the courier will leave a collection notice with instructions and a time limit for collecting your order.

8. Delivery Issues

If you experience problems with your delivery, please contact us using the details published on our website.

If delivery fails due to circumstances within your control, and you do not collect the products within the required timeframe, we may arrange a re-delivery but reserve the right to charge the actual cost of re-delivery (even where the original delivery was free).

Delivery may fail if:

The delivery address provided is incorrect or incomplete.
The delivery address is inaccessible or unsafe.
No one is available to accept delivery where a signature is required.
No secure place is available to leave the parcel if in-person receipt is not required.