1. Customized Products
Please note that for customized products, you are required to order a sample before full production begins.
Refunds will not be issued for customized items unless they are defective.
Defective customized goods will only be replaced after inspection by a Branded Mats representative and confirmation of the defect.
2. Availability and Cancellations
All goods and services are subject to availability.
If a product is unavailable, we will issue a full refund within 30 days.
Order cancellations by the client will attract a 10% administration fee.
Branded Mats reserves the right to cancel an order after payment has been received if stock is insufficient or the goods do not meet our quality standards. In such cases, a full refund will be issued without deductions.
Any complaints or compliments about the quality of products purchased through our website should be directed to: sales@brandeddoormats.co.za
3. Returns of Non-Defective Products
Non-defective products may be returned within 14 days of receiving your order.
A full refund (via the original payment method) will be issued provided that:
The product is unused.
The product is returned in its original packaging.
You may open the package to check the contents, but if the product shows signs of use or the original packaging is missing, a refund cannot be processed.
Customers are responsible for the safe return of goods. We recommend using a courier or insured postal service with tracking.
4. Returns of Defective or Faulty Products
Defective or faulty products may be returned within 7 days of receipt.
Once the fault is confirmed, customers may choose between:
A full refund, or
A replacement (swop) of the product.
Product Overview: The High Volume BerberPoint Mat
The undisputed heavy-weight champion of entrance matting, the BerberPoint 920, now features a new range of vibrant, explosion-dyed colors, offering limitless design combinations. Its versatility, ruggedness, and reliability make it the top choice for architects and facility managers alike.
Engineered for high-traffic environments, the mat boasts a rubberized base and edging. This provides superior anti-slip security and enhances edge durability while delivering a clean, aesthetic finish. The durable Berber carpet pile is designed to effectively trap dirt, absorb moisture, and provide a comfortable underfoot feel, ensuring a safer and cleaner entrance.
Technical Specifications
| Property | Value |
|---|---|
| Construction | Structured Needle Punch |
| Weave Type | Stain-Proof Fibre (Polypropylene & Stain-Proof Eco-Fibre Blend) |
| Use Classification | Heavy Commercial |
| Total Thickness | 5mm (+/- 0.5mm) |
| Total Mass | 1317g/m² |
| Pile Thickness | 4.5mm |
| Electrostatic Propensity | Less than 2.0Kv |
| VOC Test | Passed |
Key Advantages & Considerations
| Pros | Cons |
|---|---|
| Cost-Effective: Offers excellent value for its durability. | Susceptible to Snags: The looped construction can catch on sharp objects (e.g., furniture legs) and pull, although it requires significant force. |
| Stain Resistant: The looped pile keeps spills on the surface, allowing for easy cleaning if addressed promptly. | |
| Conceals Soiling: Multi-colored and flecked designs effectively hide dirt and stains between cleanings. |
Maintenance & Care Guidelines
| Maintenance Level | Recommended Procedure |
|---|---|
| Regular | Vacuum thoroughly to remove surface dust and dirt. Pay special attention to vacuuming along the mat’s profiles to clean the interstices. A 2000W vacuum with a rubber-bladed wet floor tool is recommended for best results. |
| Intermediate | Roll up one side of the mat or, ideally, remove it entirely from the mat well. Use a broom to dislodge trapped dirt, then vacuum the floor underneath. |
| Periodic | For deep cleaning, use a spray extraction carpet cleaning machine with a mild detergent (neutral pH). This will loosen ingrained soil and remove oils/grease. For stubborn stains, apply a solvent-based spot remover before re-cleaning. |
| Thorough | Remove the mat from the well. Clean with high-pressure water spray (with profiles vertical) or use an injection/extraction or dry-cleaning powder method on a flat surface. Allow the mat to dry completely in a vertical position. |
| Special Stains | Chewing Gum: Can be removed by freeze-spraying or using a proprietary gum remover, then gently scraped or combed out before the full cleaning process. |
Durability & Warranty
| Aspect | Details |
|---|---|
| Warranty | 6-month Limited Warranty. Covers defects in quality and workmanship under normal use. Exclusions: Damage from misuse, abuse, accidents, unauthorized modifications, or normal wear and tear is not covered. |
| Warranty Claim | The faulty mat must be returned to Vantage Branded Door Mats. We will repair or replace the mat at our discretion based on the extent of the damage. |
Ordering, Terms & Conditions
| Topic | Details |
|---|---|
| Ordering Process | 1. Enquiry leads to a formal quotation. 2. Artwork must be provided (by the customer or created by us). 3. Artwork/proof of concept must be signed and returned for approval. 4. A 50% deposit is required before production begins. 5. The remaining 50% balance must be paid prior to delivery/collection. |
| Lead Times | – Standard Mats: 5 – 7 working days (after proof approval). – Specialty/Jet-Printed Mats: 10 – 15 working days (after proof approval). – For orders over 20 mats, lead time may increase and will be advised by your consultant. |
| Shipping | We ship with The Courier Guy. – JHB/Pretoria: ~1 day. – Other Areas: ~3 – 4 working days. Deliveries are made Monday-Friday, 9am-5pm. Weekends and public holidays are excluded. |
| Important Notes | – A valid contact telephone number is required for all orders. – Goods remain the property of Vantage Branded Door Mats until full payment is received. – Mats are delivered in a rolled format; place them in the sun for up to one hour before use to aid flattening. – Ensure any special requirements (e.g., PVC beveled edging) are clearly indicated in writing. |
Return & Refund Policy (Custom-Made Goods)
Because all our products are custom-made to your specifications, returns and refunds are limited to specific circumstances:
| Policy Area | Details |
|---|---|
| Eligibility for Returns | Returns are only considered if the product is defective, damaged upon receipt, does not meet the specified order details, or significantly deviates from the approved design. |
| Timeframe | You must notify us of any issue within 7 days of receiving the goods. |
| The Process | Contact our customer service team with your order number, a detailed description, and photographic evidence. We will assess the claim and advise on the next steps. |
| Resolution | If approved, we will repair or exchange the product. |
| Non-Eligible Returns | We do not accept returns for change of mind, or if the product has been used, altered, or damaged by the customer. |
| Note on Exchanges | Exchanges will be considered if the product is significantly different from the approved design or is defective. |
Disclaimer on Artwork & Colors
| Topic | Details |
|---|---|
| Artwork Approval | The customer is responsible for approving the final artwork proof. Vantage Branded Door Mats is not responsible for color or design discrepancies if a physical sample was not ordered or if the approved proof was signed off. |
| Warranty Scope | Color variations and subjective design preferences are not considered defects. We strive for accurate reproduction, but slight variations may occur. |